Neo Estech Privacy Policy

Our focus is to be simple and straightforward in everything we do, including this Privacy Policy. However, if you have any questions, our contact channels provided below are at your disposal. Our Privacy Policy was created to demonstrate our commitment to always treat your personal data with security, privacy, and transparency. This Privacy Policy describes the personal data we collect, how it is used, stored, and shared, as well as your rights regarding this data. We recommend careful reading.

Introduction

This privacy policy complies with the terms of Law No. 13,709/2018 (General Data Protection Law). By accepting the terms of this Policy, you are aware and authorize that the company ESTECH ESCO & ENGENHARIA LTDA, registered under CNPJ No. 26.725.676/0001-36, headquartered in the city of Vinhedo, state of São Paulo, at Rua Sargo, No. 35, Nova Vinhedo, Vinhedo – SP, ZIP Code 13.284-026, is responsible for processing your personal data necessary to access the Neo Estech software.

1. Scope

This Privacy Policy applies to all NEO Estech customers. We collect personal data from our customers employees for the purpose of enabling access control to the NEO website - neoestech.com.br.

2. What personal data does NEO Estech collect?

When using the NEO Estech software, we collect personal data provided directly by you, but we may also collect your data automatically.

By accepting the terms of this Privacy Policy, you expressly agree to provide only true, current, and accurate personal data and not to alter your identity or personal data in any way when accessing and using our products or services.

Here are the personal data we collect:

• Qualification data, such as name, identification document (Brazilian CPF)
• Contact data, such as phone number, email, and NEO client identification
• Browsing and device data
• IP address of the mobile device used to access NEO services
• Interactions performed on website pages
• Technical data, such as URL information, network connection, provider, and device
• Cookies necessary for the functionality of the software
• Device attributes, such as ID, operating system, browser, and model
• Geolocation data of the accessing device, which are data related to the device of the legal entity that contracts Neo Estech. For this reason, we do not recommend using your personal computer or phone for access. If you do, please indicate your agreement or disagreement with accessing your geolocation.

3. How does NEO Estech use your personal data?

NEO uses your personal data to provide you with high-quality service. Purposes include:

• Enabling the execution of the software service contract
• Ensuring that no one impersonates you
• Identifying what you use most in NEO to personalize your experience
• Marketing, prospecting, market research, and opinion polls
• Prevention and resolution of technical or security issues
• Operationalization of new products and services
• Recommendation of new services, products, or features
• Geolocation data for your security and at the requirement of Partners (Technical Support)

4. Sharing personal data

We commit to never commercialize your data or share it with third parties. When sharing data is done, it will be within the limits and purposes of our business and in accordance with what is authorized by applicable law.

5. Retention and deletion of your personal data

As long as you or your employer are a NEO Estech customer, during the use of our products and services and throughout the period in which we store your personal data, they will be kept in a secure and controlled environment.

When applicable, and even after the cancellation of services or products, we may archive your personal data for an additional period of time to comply with legal or regulatory obligations, based on the legal basis that justifies data retention. For example, we may store your data to preserve our rights in legal actions.

6. Your rights as a data subject

Starting from the effective date of the LGPD, as a data subject, you have the right to exercise your rights with respect to the controllers of your personal data. They are:

• Confirmation of the existence of personal data processing;
• You can request information about the personal data collected;
• Correction of incomplete, inaccurate, or outdated personal data;
• Inform that you no longer use the software and request the deletion or anonymization of your data, unless there is a legal or regulatory obligation to maintain such data, in addition to other rights provided for in Law No. 13,709/2018.

If any personal data is processed unnecessarily, excessively for the intended purpose, or in violation of the LGPD, you can request that NEO anonymize, block, or delete such data, provided that the excess, lack of necessity, or non-compliance with the law is effectively proven.

7. Revocation of consent

If you have given your consent for the processing of your personal data, you may request the revocation of this authorization. The revocation of consent may result in the impossibility of using certain application features or even the termination of services provided.

If you wish to exercise any of these rights, especially revoke your consent, please contact us through the email [email protected]. In order to fulfill your rights, we may request proof of your identity as a security measure to prevent fraud.

8. Activity logs

We may record the activities you perform when using our application, website, or blogs by creating logs (records of activities performed on websites, applications, and services). These logs may contain: IP address, access and actions performed by you in the provided service, date and time of each action, and information about the device used, such as the version of the operating system, browser, and geolocation.

All technologies used by us will always comply with the terms of this Privacy Policy.

9. International transfer of personal data

Some or all of your personal data may be transferred abroad, for example when stored by NEO Estech on cloud computing servers located outside Brazil. To do this, we comply with all requirements established by the General Data Protection Law and adopt best practices for security and privacy to ensure the integrity and confidentiality of your personal data.

10. Security measures

We use various types of security measures to ensure the integrity of your personal data, such as industry-standard information security practices when collecting and storing personal data. Personal data may also be stored through cloud computing technology and other technologies that may arise in the future, always aiming to improve our services and security.

We treat the security of your personal data with the utmost care, using standards and best practices adopted in the market. We have a robust and highly qualified team responsible for ensuring that NEO adopts the best security practices, including:

• Security as code to enable automation and quick and efficient responses to security events in the technological environment
• Encryption for data at rest, in transit, and in use to ensure the integrity of information
• Continuous monitoring of the environment
• Continuous analysis and security testing of information systems, performed by internal and external teams
• Periodic audits

We also recommend that you never share your password with anyone, as it is personal and non-transferable. By reading this Privacy Policy and clicking, at the end, "I agree to the NEO Privacy Policy," you consent to the processing of personal data as indicated herein. It is worth mentioning that the processing of your personal data is a necessary condition for us to provide our services and deliver our products to you. If you have any questions about any of the terms explained here, we are available through our customer service channels to assist you.

11. Changes to this Privacy Policy

NEO Estech may change this Privacy Policy at any time. Whenever a relevant condition of this Privacy Policy is modified, these changes will be valid, effective, and binding after the new version is published on our website or sent to you by email.

We value transparency: every time a relevant change is made, we will send you a notice indicating the new current version. By continuing to use our products and services after a change in the Privacy Policy, you agree to the new conditions. However, if you disagree, you can express your disagreement through our customer service channels, if necessary.

12. Contact US

According to Law No. 13,709/2018, NEO Estech is considered the "Operator," and your employer or NEO client is considered the "Controller," with decision-making power regarding the processing of your personal data. If, after reading this Privacy Policy, you still have any questions or need to communicate with us regarding matters involving your personal data, you can contact us through the mentioned channels. We are always available to clarify your doubts and put you in control of your personal data.

This Policy shall be governed by Brazilian law. Any complaints or controversies based on this Policy shall be exclusively resolved in the jurisdiction of Vinhedo – SP.

(19) 99860 4548

[email protected]

Customer service from 9 am to 6 pm (business days)